Frequently Asked Questions

Everything you need to know about shopping with Gund.

What are your standard shipping times?

Standard shipping typically takes 3-7 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition with tags attached. Please visit our Returns Portal to start a claim.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status by logging into your account dashboard.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products safe and certified?

Yes, all products sold at Gund undergo rigorous quality testing and meet or exceed industry safety standards to ensure the highest level of quality for our customers.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery times vary by country and are calculated during the checkout process.